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Cloudy Sky

ANY QUESTIONS?

WE MAY HAVE THE ANSWERS FOR YOU BELOW.

  • WHERE DOES THE GLOW SCRBR FIT INTO MY CURRENT ROUTINE?
    Yes, the glow SCRBR fits into any skincare routine. Whatever cleanser or products you are using, the SCRBR is the perfect cleansing companion for people who love skincare.
  • CAN I USE THE GLOW SCRBR WITH MY FAVORITE CLEANSER?
    Sure, you can our SCRBR with your preferred facial cleanser. Apply a small amount of cleanser to your face, then use the scrubber in circular motions to work up a lather and cleanse your skin effectively.
  • CAN THE GLOW SCRBR HELP WITH CLOGGED PORES OR BLACKHEADS?
    Yes, the gentle daily cleanse and weekly exfoliation provided by the SCRBR can help remove dead skin cells and unclog pores, which may reduce the occurrence of clogged pores and blackheads over time.
  • HOW OFTEN SHOULD I USE THE GLOW SCRBR?
    You can use the Ropa SCRBR as part of your daily skincare routine, whether the small or larger bristle side. However, it's important to pay attention to your skin's needs. For some, daily use may be suitable, while others may prefer using it a few times a week.
  • IS THE GLOW SCRBR SAFE FOR ALL SKIN TYPES?
    Yes, the Ropa silicone face scrubber is safe for all skin types, including sensitive skin. we are here for everyone who wants to improve their skincare routine and achieve smoother, healthier-looking skin. In case of any redness or pain, please stop the usage of our GLOW SCBR and consult a doctor.
  • WHERE DO YOU SHIP YOUR PRODUCTS?
    At this time we are able to ship to the following EU countries: Austria, Belgium, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Italy, Ireland, Luxemburg, Netherlands, Poland, Spain, Slovenia, Slovakia. Additionally we offer shipping to the United Kingdom. Please check your country's tax specifications prior to placing your order, as Ropa cannot be held responsible for any tax payments. Please note: We do not support the use of freight forwarders. If you choose to place an order using a freight forwarder or third party international shipping service for packages to arrive to a country where we currently do not ship, we cannot guarantee any goods in your order will arrive properly, on time, or without potential damage. Additionally, we cannot accept returns or offer refunds for any items delivering to a freight forwarder or shipment locations other than our approved list of destinations. We’re aiming to be available in additional countries in the future! Sign up for our mailing list at the bottom of our website to be notified when shipping to your country becomes available.
  • HOW MUCH DOES SHIPPING COST?
    In order to avoid any missing orders in transit and ensure all orders reach our customers as quickly and efficiently as possible, we solely offer tracked shipping options: Shipping to Austria: Austrian Post Standard: € 2,99 Austrian Post Express: € 4,99 Austrian Domestic DPD: € 2,50 Shipping to Belgium, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Italy, Ireland, Luxemburg, Netherlands, Poland, Spain, Slovenia, Slovakia: FedEx Regional Economy: € 3,50 Shipping to the United Kingdom: FedEx Regional Economy: € 3,50 (please be aware of any potential import duties or taxes, that Ropa cannot be held responsible) Free shipping for every order over €20.
  • HOW LONG WILL MY ORDER TAKE TO ARRIVE?
    We process and ship orders M-F, excluding holidays. Most orders placed before 12 PM EST will ship same day. Please allow up to 2-3 business days for orders to be processed before shipping. Your order may take longer to ship if we're experiencing high order volume. You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the carrier. In order to avoid any missing orders in transit and ensure all orders reach our customers as quickly and efficiently as possible, we solely offer tracked shipping options: Shipping times within Austria: Austrian Post Standard: 2-3 business days Austrian Post Express: 1 business day Austrian Domestic DPD: 1 business day Shipping to Belgium, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Italy, Ireland, Luxemburg, Netherlands, Poland, Spain, Slovenia, Slovakia: FedEx Regional Economy: 2-4 business days Shipping to the United Kingdom: FedEx Regional Economy: 2-4 business days. Free shipping for every order over €20. We are not responsible for any delays with carrier transit times.
  • HOW CAN I TRACK THE STATUS OF MY ORDER AND SHIPMENT?
    You can track the status of your order and shipment by logging into your account on our website. Once your order has been shipped, you will receive a tracking number that you can use to monitor the delivery progress through the shipping carrier's website.
  • DO I NEED TO PAY FOR DUTIES OR TAXES?
    For Europe, both duties and VAT are covered in the cost of your shipment—you will not need to pay duties or clearance on any shipments within Europe. For shipments to the UK, please check tax specifications prior to placing your order, as Ropa cannot be held responsible for any tax or customs payments.
  • CAN I CANCEL MY ORDER BEFORE IT'S SHIPPED?
    Yes, you can cancel your order before it's shipped. Please contact our customer support team as soon as possible to request a cancellation. If the order has not yet been processed and shipped, we will cancel it and provide a full refund. Please contact our team immediately at hello@ropaskin.com with your order info. Ropa is not responsible for any address errors or order delays after your package leaves our facility.
  • WHERE CAN I CHECK MY ORDER?
    You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships. Additionally, you will receive an email with your tracking number as soon as your order has been processed and successfully shipped.
  • WHY WAS MY ORDER CANCELLED?
    As a new brand, we have a limited amount of inventory available for customers to purchase. To ensure access to our products, our fraud system may cancel orders from customers attempting to rapidly purchase within a short duration, to protect all parties. It’s in violation of our terms and conditions to create multiple accounts in order to place orders.
  • WHAT IS YOUR RETURN POLICY FOR THE SCRBR?
    We have a hassle-free return policy. You can return it within 14 days of receiving your order for a full refund or exchange, it the product is unused and in intact packaging. Due to hygienic reasons, we are unable to accept any returns with used SCRBRs, unless they show damage prior to usage. Please contact our costumer support via hello@ropaskin.com so we can help with any questions.
  • HOW DO I INITIATE A RETURN?
    To initiate a return, please contact us via hello@ropaskin.com. Our customer support team will guide you through the process and provide you with a return authorization if necessary.
  • WHAT SHOULD I DO IF MY ROPA SILICONE FACE SCRBRS ARRIVE DAMAGED OR DEFECTIVE?
    If your product arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement to be sent to you promptly or assist with a return and refund, as needed. Please contact our costumer support via hello@ropaskin.com.
  • HOW LONG DOES IT TAKE TO PROCESS A RETURN AND RECEIVE A REFUND?
    We aim to process returns and issue refunds as quickly as possible. Once we receive your returned Ropa silicone face scrubber and inspect it, refunds are typically processed within 48hours. The exact time it takes for the refund to appear in your account may vary based on your payment method and financial institution. Please contact our costumer support via hello@ropaskin.com.
  • ARE RETURN SHIPPING COSTS COVERED BY ROPA?
    Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part. In such cases, we will provide a prepaid return shipping label. Please contact our costumer support via hello@ropaskin.com.
  • HOW DO I CONTACT YOUR WHOLESALE TEAM?
    We’d love to hear from you. Just click on the CONTACT US button below or contact us via hello@ropaskin.com.
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